Questions and answers.
What Sitampu does, how each product works, and how plans and billing work. Can't find yours? Ask us, and a person will reply.
About Sitampu
What is Sitampu?
Software that checks every payment a business makes. Sitampu Controls checks a company's outgoing payments every morning and before each payment run. Sitampu Audit tests every payment in a client's year for audit firms, and seals the workpaper.
Which product is for us?
A finance team checking its own payments uses Sitampu Controls. An audit firm testing its clients' payments uses Sitampu Audit. A firm can use both, Audit for its clients and Controls for its own books, and the two never mix.
Does Sitampu change our books or move money?
No. Every connection is read-only. Sitampu never posts, changes or deletes anything in your books, and never moves, holds or collects money.
Which systems does it work with?
Xero and QuickBooks Online, connected read-only, or an export uploaded from any system. Controls also reads Bill.com and Ramp. Bank, card and mobile-money statements, including M-Pesa, MTN MoMo and Airtel Money, are uploaded or forwarded.
Does AI decide what is wrong?
No. Matching and arithmetic run in code that gives the same answer every time it is replayed. A model only reads scanned documents into fields. A named person judges every case and every exception.
How do we start?
Sign up free, with no card. Connect your books or upload an export, and add your statements. Controls checks your last 12 months first; Audit opens your first client file. Free covers up to 2,000 payments a month.
What does it cost?
Both products use the same plans, priced by payments checked a month: Free, Team, Business and Enterprise. No charge per person. Each product has its own plan. Controls pricing · Audit pricing
Who at Sitampu can see our data?
Support can open your organisation read-only, with a reason, for at most 30 minutes, with personal data masked, and every look is logged. Each organisation's data is kept apart from every other's at the database level. Security and data
Who makes Sitampu?
Fidiba LLC, 131 Continental Dr, Suite 305, Newark, DE 19713. About the company
How do we get help?
Write to us from the contact page or at hello@fidiba.com. A person reads every message and replies by email.
Sitampu Controls
Can Controls move or hold our money?
No. Every connection is read-only. Controls tells you what to hold and where, and you hold it.
What if Controls misses something?
Controls monitors; it doesn't insure. The coverage page and every report show what was checked and what wasn't.
Where is our data?
In London, UK, encrypted at rest. Security and data
Do you work with mobile money?
Yes. Upload or forward M-Pesa, MTN MoMo and Airtel Money statements. Payees are matched by phone number against your suppliers and payroll.
Who judges a case?
Someone you choose, never the person the case is about. Every judgment is recorded with who made it and when.
Will it send alerts all day?
No. Only one thing interrupts: bank details changed with a payment pending, by push and SMS. Everything else waits for the morning list.
Can we add checks of our own?
Yes. Describe one in plain words. It becomes conditions you can read, is tried on your last 12 months, and only then turns on. Loosening or turning off a check needs a second person.
What doesn't Controls check?
Payroll runs, revenue and purchase orders. Where your data can't support a check, Controls says it's not available instead of claiming it ran.
Sitampu Audit
Do I have to stop using my audit software?
No. You attach the PDF and Excel workpaper to the file you already keep, in whatever software you use.
Will my regulator accept work done this way?
You remain responsible for the audit. Sitampu gives you what an inspector looks for: every judgment by a named person, every finding linked to evidence, and runs that can be replayed.
Where does my clients' data go?
It's stored in London, UK, encrypted, and never used to train models. Security and data
Is AI making the audit decisions?
No. Code does the matching. The model only reads scanned documents. Every exception is judged by a person.
What if a client doesn't use Xero or QuickBooks?
Upload an export of the ledger from any system, with its bank, card and mobile-money statements. Xero and QuickBooks Online can also be connected read-only, and that access ends 7 months after the year end unless you change it.
Why does testing wait for the tie-out?
So the payments you test are all the payments there were. Every difference between the ledger and the statements is explained, or is below clearly trivial and accepted with a reason by a named person, before tests run.
Does the client need an account?
No. The client gets a link by WhatsApp or SMS and a 6-digit code on their phone, and sends photos and files from a phone or laptop. Nothing to install.
Can we work on site without a signal?
Yes. Pair a phone with a QR code and photograph invoices and goods notes offline. The phone only checks that each photo is sharp and complete; it is matched to its payment once it uploads.
Who can review and sign?
Anyone your firm gives the permission to, except the preparer: nobody reviews or signs their own paper, and nothing is signed with a review note open.
What happens next year?
Start next year's file from last year's sealed one. The settings you choose come forward; independence and judgments start fresh, and last year's file never changes.
Plans and billing
Is there a free trial?
There's a Free plan instead: up to 2,000 payments a month, with no card and no end date. Controls also checks your last 12 months once, free, before you choose a plan.
What counts as a payment?
Each payment counts once, ever, in the month it is first checked or tested. Re-runs, judging, sealing, exporting and reports count nothing, and card purchases are free.
How do we pay?
By card, monthly or yearly. Yearly plans and the 20,000 credit pack can also be paid by bank transfer. Enterprise agreements are invoiced yearly and paid by bank transfer. Sitampu issues its own invoices and receipts.
Can we change or cancel a plan?
Yes. Moving up takes effect at once; moving down, at the next period. Cancelling moves the product to Free at the end of the period you paid for.
Still deciding? Start free.
Read-only. No card.